Lifetime Guarantee

The Hammacher Schlemmer Lifetime Guarantee

We make an unconditional and unwavering promise: Our merchandise is guaranteed for life.

Shopping with Hammacher Schlemmer means that you have access to one of the most unique and innovative collections of products available anywhere in the world. Our Guarantee is an assurance that the item you receive is of the highest quality.

If any of our products ever disappoints you, for any reason, you may return it for exchange, credit, or refund. Even if you received the item as a gift, Hammacher Schlemmer will exchange it for another item or gift certificate of equal value.

We know you had a choice, thank you for choosing Hammacher Schlemmer.

4 thoughts on “Lifetime Guarantee

  1. Bertrand Collomb

    I have bought twice your radio controlled projector clock
    In both cases, after a year, the display of time and temperature has dysfunctioned. Part of the numbers is not being displayed, making it unusable
    I understand you are guaranteeing your product for life
    How do I get a replacement for this product?
    Thank you
    Bertrand Collomb

    1. Rich Post author

      Please contact our customer service department at 1-800-321-1484, they will be able to coordinate the return.

  2. Susan Kurz

    Does the lifetime guarantee apply to the “Auto-Expanding/Contracting Hose”? This product seems to split or break within a few uses, according to what I have read and heard about most models. Is this a different technology?


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